Complaints

If something has gone wrong, we would rather hear about it than not. This page sets out how to complain and what happens next.

How to complain

Email complaints@propertydealsource.com with what happened, when, and what you would like us to do about it. Include your account email so we can find the relevant records.

What we will do

• Acknowledge your complaint within three working days.
• Investigate and give you a substantive answer within eight weeks, or explain why we need longer.
• Tell you plainly what we found, including when we find that we were at fault.

If you are still not satisfied

Where our activity falls within the scope of a property redress scheme, you may refer the complaint to that scheme once we have issued our final response or eight weeks have passed, whichever comes first. Our current scheme membership and reference number are shown on our contact page.

Complaints about how we handle personal data can go to the Information Commissioner’s Office at ico.org.uk.

Our regulatory position

PropertyDealSource Ltd provides property data and analytics. We are not authorised by the Financial Conduct Authority and we do not give regulated financial advice. Where we act in a capacity that requires membership of a redress scheme, HMRC anti-money-laundering supervision, ICO registration or professional indemnity insurance, those registrations are held and published on our contact page.